IT Specialist

IT Specialist






  • Answering technical calls and assisting end users
  • Set up, add, modify, or delete NT accounts in Server 2008 R2 Active Directory
  • Analyzing, repairing, and upgrading desktop and laptop computers running Windows and MAC operating systems
  • Setting up new computer systems and peripheral devices upon requests
  • Installing, configuring, and troubleshooting network switches, including WLAN devices
  • Adding/removing and troubleshooting various software applications
  • Install and troubleshoot various network and local printer issues
  • Image computer systems using standard computer images such as Symantec Ghost and disk duplicator device methods
  • Return all phone calls, emails, and texts within 24 hours


  • Conduct documentation for all IT resolutions and write up user instructions for reference and training purposes
  • Perform miscellaneous job-related duties as assigned by IT Director
  • Available outside and onsite for all events requiring IT support and after-hours projects
  • Install, configure, and implement various network software and hardware applications
  • Assist support LANs, WANs, network segments, Internet, and intranet systems

General duties

  • Use the e-mail ticketing system to fulfill IT support requests for staff and academy faculty
  • Troubleshoot and resolve any reported network problems, server operating systems, network hardware, and application errors in a timely manner
  • Assist IT Director to ensure all software systems and the network infrastructure are up and running (minimize downtime to a low threshold)
  • Train end users on systems and applications


·      Requires associate’s degree or equivalent

·      3-4 years of related experience

·      Strong interpersonal and communication skills

·      Customer-service oriented

·      Able to learn new technology

·      Experience troubleshooting Level I technical issues

·      Technical troubleshooting and analytical skills

·      IT Systems/LAN administration experience

·      Ability to learn new IT and networking systems quickly

·      Strong background with Windows 7 desktops and a Windows network environment

·      Proficient using Microsoft Office products including Outlook, Word, etc.

·      Active Directory User and Computer administration





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